Cancellation & Refund Policy

1. General Cancellation Policy

MahaTicket acts as an intermediary platform connecting event organizers and attendees. All cancellation and refund policies are set by the event organizers and may vary based on:

• Type of event (theatre, concert, workshop, etc.)
• Time remaining until the event date
• Ticket category and pricing tier
• Organizer-specific terms and conditions

सर्व तिकिटांसाठी रद्दीकरण धोरण वेगवेगळे असू शकते. बुकिंग करताना कृपया धोरण वाचा.

2. Standard Refund Timeline

Most events on MahaTicket follow this standard cancellation timeline, though organizers may modify these terms:

* Actual refund amounts may vary. Always check the specific event's cancellation policy before booking.

3. Event Cancellation by Organizer

If an event is cancelled, postponed, or significantly modified by the organizer:

• Full Refund: You will receive a complete refund including all fees within 5-7 business days
• Rescheduled Events: Tickets remain valid for the new date, or you may request a refund
• Notification: You will be informed via email, WhatsApp, and SMS about any changes
• Alternative Options: Organizers may offer vouchers, upgrades, or alternative event access

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• You missed the event or arrived late (tickets are time-sensitive)
• You lost or deleted your ticket QR code (we can resend it for free)
• Personal reasons, change of plans, or travel issues
• Dissatisfaction with event quality, content, or performance (contact organizer directly)
• Failure to read or understand the event description or venue details
• Weather conditions, traffic, or external factors beyond control

5. How to Request a Cancellation

To cancel your booking and request a refund (if eligible):

1. Go to your "My Tickets" section on MahaTicket
2. Select the ticket you wish to cancel
3. Click "Request Cancellation" and provide a reason
4. Our support team will review your request within 24-48 hours
5. If approved, refunds will be processed to your original payment method

Alternatively, contact us at support@mahaticket.in with your booking ID.

6. Refund Processing Time

Once your cancellation is approved:

• UPI: 3-5 business days
• Credit/Debit Cards: 5-10 business days
• Net Banking: 5-7 business days

Refund timelines depend on your bank or payment provider. Please check with them if there are delays beyond the stated period.

7. Platform and Payment Gateway Charges

MahaTicket charges a small convenience fee (typically 2-5% of ticket price) to cover:

• Platform maintenance and technology infrastructure
• QR code generation and digital ticket delivery
• Customer support and dispute resolution

Note: Platform fees and payment gateway charges (1.5-2%) are generally non-refundable, even if the organizer approves your cancellation.

8. Ticket Transfers and Exchanges

Currently, MahaTicket does not support direct ticket transfers between users. However:

• You can share the ticket QR code with someone else (at your own risk)
• Only one person can use the QR code for entry (first scan is valid)
• For formal name changes or transfers, contact the event organizer and our support team

9. Disputes and Complaints

If you have a dispute regarding cancellation or refund:

• First, contact MahaTicket support at support@mahaticket.in
• Provide your booking ID, payment receipt, and detailed explanation
• We will mediate between you and the event organizer
• Resolution typically takes 5-7 business days

For unresolved disputes, you may seek consumer grievance redressal as per Indian consumer protection laws.

10. Contact Support

For questions about cancellations, refunds, or specific event policies: