Privacy Policy

1. Introduction

At MahaTicket (महाटिकिट), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform to book tickets for cultural events across Maharashtra.

आपली वैयक्तिक माहिती सुरक्षित ठेवणे हे आमचे प्राथमिक उद्दिष्ट आहे. आम्ही आपल्या डेटाचा वापर केवळ सेवा सुधारण्यासाठी करतो.

2. Information We Collect

2.1 Personal Information

• Name, email address, and phone number provided during booking
• Payment information processed through secure third-party gateways
• Booking history, ticket preferences, and event attendance records

2.2 Technical Information

• Device type, operating system, browser type, and IP address
• Location data (city/region) to show relevant nearby events
• Usage patterns, search queries, and interaction with our platform

3. How We Use Your Information

• Booking Processing: To confirm and deliver your tickets via email and WhatsApp
• Communication: To send booking confirmations, event updates, and customer support responses
• Personalization: To recommend events based on your preferences and browsing history
• Payment Processing: To securely process transactions through our payment partners
• Analytics: To understand user behavior and improve platform performance
• Legal Compliance: To comply with Indian laws and prevent fraudulent activities

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Event Organizers: Your name and ticket details are shared with organizers for entry verification
• Payment Processors: Razorpay, Stripe, or other secure gateways process your payment information
• Service Providers: Email/SMS providers (e.g., SendGrid, Twilio) deliver your tickets and notifications
• Legal Requirements: When required by law, court order, or government authorities

5. Data Security

We implement industry-standard security measures to protect your data:

• All data transmission is encrypted using SSL/TLS protocols
• Payment information is never stored on our servers
• Access to personal data is restricted to authorized personnel only
• Regular security audits and monitoring to detect potential threats

However, no system is completely secure. We encourage you to keep your tickets and QR codes confidential.

6. Cookies and Tracking

MahaTicket uses cookies and similar technologies to:

• Remember your language preferences (Marathi or English)
• Maintain your seat selection during the booking process
• Analyze traffic and improve user experience
• Provide personalized event recommendations

You can disable cookies in your browser settings, but this may affect functionality.

7. Your Rights

Under Indian data protection laws, you have the right to:

• Access: Request a copy of your personal data stored by MahaTicket
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-out: Unsubscribe from promotional emails and marketing communications

To exercise these rights, contact us at privacy@mahaticket.in

8. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your booking history and provide customer support
• Comply with legal, tax, and accounting requirements (typically 7 years)
• Resolve disputes and enforce our terms and conditions

9. Children's Privacy

MahaTicket does not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: